Posted in Books

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

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AMACOM #ad - They aren't always right-or even pleasant-but knowing the right words to use can make all the difference. Powerful phrases for effective customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Let's face it, dealing with customers isn't easy.

Every chapter includes helpful Do This! sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed explanations. Practical and insightful, powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers.

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results #ad - Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensible reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, regret, enthusiasm, courtesy, empathy, rapport, readers will learn how to incorporate language into their daily routine that communicates welcome, assurance, and appreciation.

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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

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AMACOM #ad - Helpful features include: * thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work.

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities #ad - Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. But interacting effectively with employees, colleagues, and bosses is essential for success. With powerful phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread.

Incompetent, whiny, spotlight-hogging, backstabbing, lazy, avoidant-there's no end to the personality challenges that impede workplace relationships. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

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Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer

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Tycho Press #ad - Unlike other books, divided into eight parts, southwest airlines, brimming with irrelevant and outdated information, extra mile offers:• 500 essential tips, Crisis Management, such as American Express, and Building Customer Loyalty • Intel into the customer service secrets of business giants, including: Real-Life Scenarios, and Ritz-Carlton Hotels • A section dedicated to providing excellent customer service online • A guide for avoiding conflict and negative reviews with a list of 50 Things Never to Do .

Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you. The comprehensive guide to customer Service For The 21st CenturyEven the most successful companies need their customers happy and keep coming back for more.

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

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AMACOM #ad - Your service team may represent the first, last, or only interaction point between your customers and your company. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences.

The book covers every aspect of face-to-face, and self-service customer relations, establishing rapport, both verbally and nonverbally * Developing trust, phone, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, Internet, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, and "Doing It Right" examples from the author's extensive customer service experience.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results #ad - Your front-line service professionals make or break countless opportunities, sales, leads, and relationships every day.

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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

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Toister Performance Solutions, Inc. #ad - Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment.

Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service #ad - The service culture handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture.

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. The service culture handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for the service culture handbook:"the Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent.

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Perfect Phrases for Customer Service, Second Edition Perfect Phrases Series

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McGraw-Hill Education #ad - Every time you've heard it a million times: "The customer is always right. But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. The right phrase for every situation.

Perfect Phrases for Customer Service, Second Edition Perfect Phrases Series #ad - . Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers. Perfect phrases for customer service, provides the language you need for everyday customer service situations--and includes simple, second edition, effective techniques that can help you meet even the most demanding customer needs.

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Do It! Marketing: 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition

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AMACOM #ad - It's just a series of simple decisions and the action steps to implement those decisions that will help you regain the clarity, confidence, and control you need to succeed. Should you be using social media? Email? Blogs? Video? SEO? Small-business marketing doesn't have to be a mystery. Do it! marketing is a quick read and an encouraging kick in the pants that will reignite your marketing mojo.

As a small-business owner or solopreneur, you wear many hats-perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time in the day, it's hard to know where to start. The underlying premise is that "only action creates results.

Do It! Marketing: 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition #ad - Packed with do-this-now ideas to attract, blah marketing * use magnetic marketing strategies that pull-not push-qualified decision-makers into your world * get noticed * position yourself as an expert * Become the obvious choice in your market * Do social media right * Zero in on your customers' pain/gain factors * Learn to speak their language * Get a steady stream of referrals * Identify and focus on high-payoff activities * Cultivate and leverage enthusiastic advocates * And more! Energetic, this no-nonsense book reveals how to: Avoid blah, tactics, engage, and win more customers and clients, blah, and tools, Do It! Marketing shows you how to stop "marketing by accident" and start outsmarting, templates, and filled with concrete strategies, out-positioning, inspiring, and out-executing the competition.

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The Heart of a Leader

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David C. Cook #ad - You can reach for instant motivation and insight on a daily basis or soak it up in one reading. Powerfully challenging and deeply inspiring, the heart of a Leader will enable you to develop the courageous heart of a true leader, master key attitudes and actions to impact lives around you, and enjoy the profound wisdom that only Ken Blanchard can deliver.

The Heart of a Leader #ad - The heart of a leader offers blanchard's insight and wisdom on:•   choosing values•   aiming for excellence•   Maintaining integrity•   Finding the courage to change•   Helping others reach their potentialArranged with your busy schedule in mind, this book offers you Blanchard's most important concepts in an accessible format.

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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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Currency #ad - Treat every customer like a regularrule #39: don’t try too hardas simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up.

In 39 digestible, bite-sized chapters, lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you.

. And they have been proven indispensible at all levels of a company, applicable online and off, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, setting policies and procedures, from managers responsible for hiring and training employees, The Customer Rules is the essential handbook for service excellence everywhere.

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service #ad - The former executive vice president of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee cockerell knows that success in business--any business--depends upon winning and keeping customers. For example:rule #1: customer service is not a departmentrule #3: great service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25.

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The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever

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Box of Crayons Press #ad - Brené brown, author of Rising Strong and Daring Greatly. It takes courage to ask a question rather than offer up advice, provide and answer, or unleash a solution. He unpacks seven essential coaching questions to demonstrate how--by saying less and asking more--you can develop coaching methods that produce great results.

Get straight to the point in any conversation with the kickstart question– stay on track during any interaction with the awe question– save hours of time for yourself with The Lazy Question– and hours of time for others with The Strategic Question– Get to the heart of any interpersonal or external challenge with The Focus Question – and The Foundation Question– Ensure others find your coaching as beneficial as you do with The Learning QuestionA fresh innovative take on the traditional how-to manual, the book combines insider information with research based in neuroscience and behavioural economics, together with interactive training tools to turn practical advice into practiced habits.

In michael bungay stanier's the coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10, everyday coaching skills, 000 busy managers from around the globe in practical, Bungay Stanier reveals how to unlock your peoples' potential.

The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever #ad - In this practical and inspiring book, Michael shares seven transformative questions that can make a difference in how we lead and support. Giving another person the opportunity to find their own way, make their own mistakes, and create their own wisdom is both brave and vulnerable. Witty and conversational, The Coaching Habit takes your work--and your workplace--from good to great.

Coaching is an art and it's far easier said than done.

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Write Your Business Plan: Get Your Plan in Place and Your Business off the Ground

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Entrepreneur Press #ad - Since its release, start your own business has sold more than 300, 000 copies and has been called “the best startup book of all time. At it again, the staff at entrepreneur delivers a new dose of fundamental startup how-to, backed by 33+ years at the forefront of small business. Appropriate for both existing companies and brand-new startups, this guide is divided into three sections: Before Writing Your Business Plan, Writing Your Business Plan, and Enhancing Your Business Plan.

Coached by a diverse group of experts and successful business owners, what’s appropriate for their industry, readers gain an in-depth understanding of what’s essential to any plan, and what they can do to ensure success. More than 15 years ago, the staff at Entrepreneur Media introduced bestseller Start Your Own Business.

Write Your Business Plan: Get Your Plan in Place and Your Business off the Ground #ad - Starting with basic faqs, experts then lead readers into evaluating their venture, identifying what type of plan they need, and getting their plan on paper and polished for their intended audience. Each chapter is devoted to analyzing, explaining, and presenting practical instruction on developing a business plan relevant to today’s marketplace and lending landscapes.

Write your business plan takes aspiring entrepreneurs past one of the hardest steps of startup second to committing to their business goal — defining how to achieve it.

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